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FAQs

What is the clearance on your wash bays?

Elkridge:

  • Self-Serve Bays: (1) 10.5 ft bay, (2) 11 ft bays, (1) 12 ft bay, and Touchfree Automatics: (2) 7 ft.

Annapolis:

  • Self-Serve Bays: (2) 8ft bays,(2) 9’2″ bays, and (1) 10ft bay . Touchfree Automatic: 7ft

Crofton:

  • Self-Serve Bays: (1) 8’11″ bay, (2) 9′ bays, (1) 9’4″ bay. Touchfree Automatic: (2) 7ft

Catonsville:

  • Self-Serve Bays: (3) 8ft bays. Touchfree Automatic: (1) 7ft

Arbutus:

  • Self-Serve Bays: (2) 9 ft bays (1) 12 ft bay, and Touchfree Automatic: (2) 7 ft.

Something didn’t work correctly or lost something?

Why do I have a $16 charge on my credit card when I used the handbay?

  • This is a preauthorization charge. Within 24-72 hours, it will change to the correct amount.

What are our hours of operation?

  • All locations offer 24hr facilities, with the exception of our Elkridge Cloth Tunnel being open from (8am-7pm Mon-Saturday / 9am-5pm Sunday)
  • K&G Detailing 10am-5pm (call for availability)

Do we offer interior or full service options?

  • No, all interior is self-serve. We offer detailing (Catonsville) options for the exterior and interior of the vehicle at our Catonsville location. Refer to the Services page for pricing and offerings.

I have a charge on my card that doesn’t match up.

  • All charges are subject to a preauthorization charge. This will adjust to correct charge in 24hr (Monday if charge occurred during weekend.)

  • Click here to fill out the form and a receipt will be emailed to you.

Do you have shampoo brushes for the interior?

  • Yes, all of our locations include shampoo and fragrance machines; some of which are part of the vacuums

I purchased a new vehicle or replaced my windshield and need a new RFID tag.

  • If you purchased a new vehicle, please update it in your app before washing at Arbutus, Annapolis, Crofton and Elkridge. If you wash at Catonsville, an attendant can assist you during business hours (10-5) with replacing the RFID. There is a $5 replacement fee.