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Frequently Asked Questions

Answers to what drivers ask us most, including memberships, in one place. For details on a specific site, see that location page.

General Information

What are your hours of operation?
All five locations are open 24 hours for Touch Free Automatic and Self-Serve Hand Bays. K&G Auto Detailing in Catonsville runs 10am to 5pm, call ahead for availability.
What is the clearance on your wash bays?
Elkridge: Self-Serve (1) 10ft 5in, (2) 11ft, (1) 12ft. Touch Free (2) 7ft.
Annapolis: Self-Serve (2) 9ft 2in, (1) 10ft. Touch Free (2) 7ft.
Crofton: Self-Serve (2) 8ft 11in, (2) 9ft, (1) 9ft 4in. Touch Free (2) 7ft.
Catonsville: Self-Serve (2) 8ft. Touch Free (2) 7ft.
Arbutus: Self-Serve (3) 9ft. Touch Free (2) 7ft.
Do you sell gift cards?
We sell single wash codes, gift memberships and bulk wash codes. We do not sell gift cards.
Do you offer interior or full service options?
Interior cleaning is self-serve. For full interior and exterior service, K&G Auto Detailing at our Catonsville location offers detailing packages.
Do you have shampoo brushes for the interior?
Yes. All locations have shampoo and fragrance machines, some built into the vacuum stations.
How often should I wash my car?
Every two weeks keeps most vehicles in good shape. Wash more often in winter when road salt is heavy, and after pollen season or long highway trips.
How do I get a receipt?
Fill out the receipt request form on our Contact page with your name, date, location, service and amount, and a receipt will be emailed to you.

Our Washes

Why choose the Touch Free Automatic Wash?
Nothing touches your paint. High-pressure water and advanced cleaning solutions do the work, so there is no brush contact and no risk of swirl marks.
Is a touchless car wash safe for my paint?
Yes. Because no brushes or cloth touch the surface, a touchless wash is the safest automatic option for new vehicles, ceramic coatings and custom finishes.
How do I know which Touch Free wash level is right for me?
Express covers routine upkeep. Works adds undercarriage spray, triple foam polish and clearcoat protectant for road salt and daily driving. Signature adds ceramic sealant and carnauba wax for the highest level of protection.
Will my truck fit through the Touch Free Automatic Wash?
Our Touch Free bays have a 7ft clearance. Most pickups and SUVs fit. For taller vehicles, trailers or anything with a roof rack, use the Self-Serve Hand Bays.
When should I choose the Self-Serve Hand Bays?
Choose the hand bays when you want full control, or for jobs that need attention in one spot, wheels, tires, truck beds, mud and heavy road salt.
How much does a self-serve wash cost?
$5 for the first 5 minutes, then $1 a minute up to 16 minutes. Cards, cash and the app are accepted. Credit minimum is $5.
Do I need to bring my own cleaning supplies?
No. Every bay includes soap, presoak, foam brush, tire cleaner, wax, spot free rinse and a hand air dryer.
Am I allowed to bring my own soap and detailing products?
Yes, you are welcome to bring your own products for use in the Self-Serve Hand Bays.
Are the bays big enough for a truck or a trailer?
Yes. The hand bays are sized for larger vehicles, including trucks, vans and trailers.
What is the difference between a full detail and a wash?
A wash cleans the exterior. A full detail is a deeper service covering the interior and exterior, including stains, odors and pet hair.
What is included in the full detail?
Full interior and exterior detailing, including vacuuming, interior surfaces, glass, and exterior paint treatment. Pricing starts at $140.
When should I choose a detail over a wash?
Choose a detail when the interior needs work, before selling a vehicle, or when a regular wash no longer restores the finish.
How long does a vehicle detailing service take?
Most details take several hours depending on the package and vehicle condition. Call Catonsville at 410-744-4798 to book and confirm timing.

Membership

What is the benefit of becoming a Monthly Wash Member?
Members wash as often as they like for a flat monthly price, at any of our five Maryland locations. Works and Signature plans also include vacuum uses and complimentary Self-Serve washes.
How many times can I wash my vehicle with the monthly membership?
20 automatic washes a month for one vehicle, plus 10 more for each additional vehicle on the plan.
Does my car wash membership cover multiple cars?
Yes. You can add up to five vehicles to one plan and manage them all in the app. Each additional vehicle adds 10 washes a month.
Can I use my membership at multiple locations?
Yes. Your membership is accepted at all five Water Works locations. There is nothing extra to set up, just pull in and your plan is recognized at the pay station.
Does my membership include the Self-Serve Hand Bays?
Works members receive 2 complimentary Self-Serve washes per vehicle each month, 5 minutes each. Signature members receive 4.
How do I modify or cancel my membership?
Manage your plan in the My Wash Membership app, where you can change your level, add or remove vehicles, or cancel. Changes take effect on your next billing cycle.
I purchased a new vehicle or got a new license plate. How do I wash my vehicle?
Update the vehicle in your app before washing. Once the new plate is saved, the system recognizes it at the pay station.

Troubleshooting

Something did not work correctly or I lost something
Fill out the It Broke form on our Contact page and we will follow up. You can also call our main office at 410.796.7948.
Why do I have a $16 charge on my credit card when I used the hand bay?
That is a preauthorization hold, not a final charge. It adjusts to the correct amount within 24 to 72 hours.
I have a charge on my card that does not match up
All charges start as a preauthorization. The amount corrects within 24 hours, or on Monday if the charge happened over a weekend.